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    We are not receiving submission emails.

    Asked by jordi on April 29, 2015 at 09:47 AM

    I have a problem with receiving emails boost sport, the client does not receive the emails generated JotForm, if they are in JotForm inbox.

    Please can you help me?

    Page URL:
    http://impulse-sport.es/inscripción-campus.html

    problem email Emails JotForm inbox
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    JotForm Support

    Answered by ashwin_d on April 29, 2015 at 11:58 AM

    Hello Jordi,

    With which form you are having this issue with?

    The web page URL you have shared does not seems to be valid. I did check your web page but could not find any JotForm embedded there.

    I did check the notification email alert of your last edited form and did not find any issue with that but when I checked our email logs, I found that we are unable to send submission emails to your email address info@impulse-sport.es. Please check few logs below:

    [2015-04-29 09:51:13] Submission #306124672802742427 Form #40223539599967 FAILED to info@impulse-sport.es from smtp:info@impulse-sport.es via SMTP 

    [2015-04-28 16:16:52] Submission #306061411902396521 Form #40413802986961 FAILED to info@impulse-sport.es from smtp:info@impulse-sport.es via SMTP 

    [2015-04-27 05:15:02] Submission #305935301231113619 Form #40225010650941 FAILED to info@impulse-sport.es from smtp:info@impulse-sport.es via SMTP 

    [2015-04-24 04:26:36] Submission #305673195491593872 Form #40225010650941 FAILED to info@impulse-sport.es from smtp:info@impulse-sport.es via SMTP 

    Is this the email you are having issue with? 

    Can you please check of the SMTP settings you have added is correct? I would suggest you to delete the custom sender email form your account and add it again. The following guide should help you:

    http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings 

    I would also suggest you to please use noreply@jotform.com as the "Sender Email" of your notification email alert and see if that solves your problem.

    Do get back to us if the above steps does not help and the issue persists.

    Thank you!