How can I get deleted submissions back?

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    mytenantrent
    Asked on April 29, 2015 at 10:52 AM

    Hi,

     

    Yesterday I accidently deleted all my submissions for my student application form. Only one was highlighted but all submissions were deleted rather than only the highlighted one.

    I can't access any of the uploaded documents now that they have been deleted. Is there any way that these can be retreived??

  • Profile Image
    david
    Answered on April 29, 2015 at 01:03 PM

    Hi,

    Unfortunately, once your submissions are deleted, there is no way of recovering them.  There is even a prompt before deleting all your submissions that requires your password to ensure that this is not done by mistake:

    The best way to recover your data would be to check your email for the notifications for your form::

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    You may be able to recover some if not most of your data from there.