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    Getting a failure to deliver message when replying to notifications?

    Asked by stevedmac on April 29, 2015 at 01:04 PM

    When I try to reply to a response via email, I receive a failure to deliver message. How do I fix this?

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    JotForm Support

    Answered by Charlie on April 29, 2015 at 02:58 PM


    I assume  you are referring to replying to the email notifications that you receive for new submissions, is that correct?

    If that is the case, you are getting a failure to deliver message because you did not setup a "Reply-To email" field in your email notifications.


    You'll need to edit your notifications under "Emails" and setup that field correctly. 

    I hope that helps.