What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email being sent to the account registered email

    Asked by FabioBonilla on April 29, 2015 at 02:19 PM

    As someone part of your team told me, I deleted the conditioning in tihs field but still sending mail to the registered address in my user profile (Inbox Manager form) not to the one to receive notifications.

    Attached you'll find the screenshots that confirm this. What am I doing wrong?

     

     

    Waiting for your reply,

    Screenshot
    email recipient email
  • Profile Image
    JotForm Support

    Answered by jonathan on April 29, 2015 at 03:16 PM

    Please review also the user guide

     -Finding-out-E-mail-Address-used-for-submission-notifications

    Submission email is being sent to the email address set in the Recipient E-mail box.

    IMPORTANT NOTICE: 

    If you are trying to test the email alerts using " Test Email " button please note that this will always send the email notification to the email address associated with the one on your JotForm profile. If you wish to test the email alerts with a different recipient, then update the field,  open the form, fill it out  and submit.

     

    Please let us know if issue persist.

    Thanks.