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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload space not clearing

    Asked by pauldjoyce on April 29, 2015 at 08:25 PM

    Hi, 

    According to my account information, I have used about 12MB of upload space. But, I've deleted all of my submissions, so I don't think any space should be being used. I wondered if it's just taking a while for the servers to register the change. But, I deleted all of the submissions more than 12 hours ago, and I figure that should be long enough for the servers. Anyway, all help appreciated.  

    Submissions upload space clear space delete upload
  • Profile Image
    JotForm Support

    Answered by jonathan on April 29, 2015 at 10:08 PM

    It usually takes 24hrs at minimum before the updates will reach the account.

    I checked your account and I can see it has 12MB upload space taken at this time.

    Please try waiting until tomorrow and check again.

    Thanks.

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    Answered by pauldjoyce on May 02, 2015 at 11:06 AM

    Thank you for your reply Jonathon.

    Well, it's been a few days since my question and I still have 12MB of upload space taken, even though I've deleted all of my submissions. All help appreciated.

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    Answered by Sammy on May 02, 2015 at 02:31 PM

    Hi,

    Could you check under your trash folder for previously deleted forms then check if any of the forms have submissions under them.

    The space could be taken by submission under the trash folder, you can also empty the trash if you have no future needs for the forms in this folder.

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    Answered by pauldjoyce on June 03, 2015 at 02:17 AM

    The problem was submissions left in the Trash. Thank you for your help Sammy.

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    Answered by Sammy on June 03, 2015 at 04:32 AM

    Hi @pauldjoyce

    I'm glad you managed to recover the space in your account, feel free to contact us with any future inquiries

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    Answered by newschool on August 14, 2015 at 03:56 PM

    I cleared out old form data to clear space, but it did not work. I also emptied the trash, but that did not do anything. Is there a way to determine which forms are using the upload space so I can clear them out.

    I also noticed the upload GB number is exactly the same as it was before I cleared out my largest form that had attachments. Is something up with it?

    cb

  • Profile Image
    JotForm Support

    Answered by jonathan on August 14, 2015 at 05:00 PM

    @ newschool 

    We will resolve your issue here http://www.jotform.com/answers/639213