What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving form submissions

    Asked by cbstl on April 30, 2015 at 01:22 AM

    Hello JotForm,

    I have a form I built on the following website.

    http://www.carolynburkestl.com/confirmation1.html

    I tried two times to receive an email after filling out the form.

    Please help me out.

    I only have one form in my account.

    The email to send it to can be info@carolyn-burke.com or info@carolynburkestl.com 

    I cannot remember which one I submitted.

    Thanks for your help - the forms are GREAT.

    Page URL:
    http://www.carolynburkestl.com/confirmation1.html

    Submissions receiving JotForm www thanks hello
  • Profile Image
    JotForm Support

    Answered by ekrem on April 30, 2015 at 03:40 AM

    Hi Carolyn,

    Please look at How to setup email alerts to prevent email bouncing related issues .

    It seems your email configuration is fine.
    I also checked your email in the bounce list and it is not there. The mail log shows successful delivery of notifications to your email address as well so the problem isn't in our side.

    Regards,