What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    "Take Photo" does not work. It displays black image.

    Asked by NgeeAnnPolytechnic on April 30, 2015 at 03:23 AM

    Dear Sir

    I have created a form that allows users to upload photo.

    However, it does not load.

    Pls see black image.  What can be done to ensure that it loads properly every time?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 30, 2015 at 08:24 AM


    I did check your form and did not find any issue with that. The "Take Photo" widget you have added in your form seems to work as expected. 

    Please be noted that when the form with the Take Photo widget is loaded in the form, it will not be able to access the camera of your laptop or other devices. It will ask you for permission and you will have to allow it. Please check the screenshot of your form below and it seems to work just fine:


    If you allow your browser / form widget to access the camera device, the widget will work just fine.

    Do try it out and get back to us if you have any trouble.

    Thank you!