What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Payment: no payments have been received

    Asked by Rhys on April 30, 2015 at 09:48 AM

    Hay Guys i am having a similar problem i have had thousands of pounds worth of payments non of which have come through

    do u think when i fix the problem my old payments will come through

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    JotForm Support

    Answered by Welvin on April 30, 2015 at 10:01 AM

    Hi Ryhs,

    If no payment have been received then there's a possibility that the person who submitted the form didn't settle the payment right after getting redirected to the Paypal Payment page which resulted to incomplete payment submission. Here's how you can check incomplete payments:


    Or maybe there's a problem in your form or the configuration causing people unable to submit the form. If you can share us the form, we would be happy to check it further.

    Thank you.

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    Answered by hdunlop89 on July 09, 2015 at 02:34 PM

    I'm having the same problem, it's happened 3 times now since we went live on Monday. Nothing has come through on our PayPal.