- JotForm SupportWelvinAnswered on April 30, 2015 at 10:01 AM
If no payment have been received then there's a possibility that the person who submitted the form didn't settle the payment right after getting redirected to the Paypal Payment page which resulted to incomplete payment submission. Here's how you can check incomplete payments:
Or maybe there's a problem in your form or the configuration causing people unable to submit the form. If you can share us the form, we would be happy to check it further.