Paypal Payment: no payments have been received

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    Rhys
    Asked on April 30, 2015 at 09:48 AM

    Hay Guys i am having a similar problem i have had thousands of pounds worth of payments non of which have come through

    do u think when i fix the problem my old payments will come through

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    Welvin
    Answered on April 30, 2015 at 10:01 AM

    Hi Ryhs,

    If no payment have been received then there's a possibility that the person who submitted the form didn't settle the payment right after getting redirected to the Paypal Payment page which resulted to incomplete payment submission. Here's how you can check incomplete payments:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Or maybe there's a problem in your form or the configuration causing people unable to submit the form. If you can share us the form, we would be happy to check it further.

    Thank you.

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    hdunlop89
    Answered on July 09, 2015 at 02:34 PM

    I'm having the same problem, it's happened 3 times now since we went live on Monday. Nothing has come through on our PayPal.