What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HELP!!! How do i delete credit card details on my jot form account

    Asked by Beachmums on April 30, 2015 at 10:21 AM

    I saw this advise from a similar question.  however I haven't received any email from blue snap. please help.



    Thank you for contacting us.

    Your CC information is kept by BlueSnap - Our payment gateway. We do not keep your information since it is required by law to use a service that is PCI compliant - meaning that your information is protected from anauthorized access - even from Jotform.

    Please check the very first email you recieved from @bluesnap.com when you first signed up to access your account and request for the information to be removed.

    In any case, you appear to have cancelled your subscription, so you will not be billed by us. 

    Please let us know how we can asssist further.

  • Profile Image
    JotForm Support

    Answered by david on April 30, 2015 at 12:02 PM


    Your subscription is actually under our new payment processor FastSpring.  If you would like to simply cancel your account:

    1. Click on the icon found on the upper right part of the screen if logged in on your JotForm account.

    2. Click Account

    3. Select Billing

    4. Click Switch Plan under Starter Kit

    You can also update your billing information from the same place.

    If you have any further questions, let us know and we will be happy to help.

  • Profile Image

    Answered by KASK1251 on June 24, 2016 at 07:22 AM

    Hi, Its not happening and couldn't able to saw the switch plan. please help