What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cancelled my Subscription

    Asked by PositiveDirectionsCo on April 30, 2015 at 10:56 AM

    I cancelled my Subscription and I received and email this morning that it was upgraded?

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    JotForm Support

    Answered by david on April 30, 2015 at 12:28 PM


    I checked our records and it appears as though the cancellation may not have gone through completely.  In any case, I went ahead and manually cancelled your subscription and refunded the most recent payment.  You should see the refund reflected in your account in 5-7 business days.  My apologies for any frustration this may have caused.

    If there is anything else we can help you with, just let us know and we will be happy to do so.