- PositiveDirectionsCoAsked on April 30, 2015 at 10:56 AM
I cancelled my Subscription and I received and email this morning that it was upgraded?
- JotForm SupportdavidAnswered on April 30, 2015 at 12:28 PM
I checked our records and it appears as though the cancellation may not have gone through completely. In any case, I went ahead and manually cancelled your subscription and refunded the most recent payment. You should see the refund reflected in your account in 5-7 business days. My apologies for any frustration this may have caused.
If there is anything else we can help you with, just let us know and we will be happy to do so.