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    Form is not being responsive when it's viewed on mobile devices

    Asked by ptn0301 on April 30, 2015 at 11:15 AM

     

    Page URL:
    https://www.skyemotion.co.uk/apply-now.html

    application form responsive mobile devices mobile responsive
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    JotForm Support

    Answered by ashwin_d on April 30, 2015 at 12:52 PM

    Hello ptn0301,

    I did check your form in my iPhone device and did not find any issue with that. Your form is displaying correctly. Please check the screenshot below:

     

    I have cleared your form cache form here. Can you please test you form again and see if it is displayed correctly in your mobile device.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by ptn0301 on April 30, 2015 at 01:01 PM

    Hi thanks for response.

    No it is still the same.....

     

     

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    JotForm Support

    Answered by Kiran on April 30, 2015 at 02:22 PM

    As I check your webpage on my Android mobile, it worked fine for me as well. 

    It seems that you are also using iphone. Could you also try clearing the browser cache on your mobile by following the steps provided in the guide below :

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache-on-an-iPhone

    Please get back to us if you need any further assistance. We will be happy to help.

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    Answered by ptn0301 on May 02, 2015 at 12:26 PM

    Hi. 

    While we try and address the issue we have had to use another form in its place until we are satisfied that it functions correctly.

    Now however this form which is a clone of another that works fine has suddenly started saying 'This firm is not secure. Are you sure you want to submit it?' Please see pic.

    Our customers need the confidence that their personal details they send are secure. We have seen a decline in our submissions due to this warning!

    This warning does not appear on a desktop and no element of the form asks to run anything over http as it its all https. 

    Is this an issue you end?

    WHY?

    Why does a form that has functioned fine suddenly not function on n mobile and why does the form give out warnings that encourage users not to submit their form . We are trying to run a business here and its costing us money. Is jotform no longer suitable for us? It takes to long to fix these issues. 

    Also waiting for a day for someone to say it 'works on my phone' isn't useful.

    If we cannot get is resolve quickly we will have to make alternative arrangements.

    Sorry if this comes across harsh but we are too busy to able to spend time addressing problems we don't know are there, until we see a drop off in our submissions (the life blood of our business) then run a test. We need to it work consistently.

    Regards

     

    Can I be clear. It needs to run flawlessly on a mobile. If this cannot be reliably done then jotform i not for us. Please be honest. Due to ongoing snags and issues email support is not suitable anymore.

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    Answered by raul on May 02, 2015 at 05:19 PM

    The console error you're seeing in your page is because this URL: https://www.skyemotion.co.uk/files/theme/jquery.easing.min.js is not accessible.

    Regarding the warning message, I've checked your site and didn't receive the warning you're mentioning on my laptop.

    And also didn't receive it when I submit it using my phone.

    I'm sorry to say, but we're not being able to reproduce the issue on our side which makes difficult to troubleshoot it.

    A warning like that would show up if you are using insecure content in a secure web page, but I don't see this is the case here. Do you have an antivirus software in the machine/phone you're using to run your tests? Do you also receive this warning when you check your form using its direct URL?

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    Answered by ptn0301 on May 03, 2015 at 04:10 AM

    Hi

    Please read thread.

    The main issues

    1 Our form was not displaying properly on mobile https://www.skyemotion.co.uk/test-home-page.html after the cache was cleared.

     

    2 Warning message for non secure content

    I showed the javascript console so you could see that nothing on the page was requesting anything over http.

    Thanks

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    JotForm Support

    Answered by Welvin on May 03, 2015 at 09:30 AM

    Our apologies for the troubles and inconveniences that this may have caused you. The form is already responsive as far as my tests are concerned. The responsive option is also enabled in the form preferences as well as in the form designer. Both should be enough and should deliver the result as you have expected. Well, I know that this issue is not good so let us know try our best to help you fix it. 

    Please try adding the mobile responsive widget to your form: http://widgets.jotform.com/widget/mobile_responsive. Here's how you can do it: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form.

    Now, if the result is still the same, I would suggest disabling the responsive option in the form preferences section, but leave the responsive option checked in the form designer.

    I hope it works for you.

     

    As for the security error problem, will be checking it and you will be answered here: https://www.jotform.com/answers/563289.

    Thanks

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    JotForm Support

    Answered by Welvin on May 03, 2015 at 09:48 AM

    My apologies. I just found out that the mobile responsive widget is already added in the form after checking it for the security error. In this case, I would suggest removing the widget from the form and leave "Responsive Form" option to "YES" in the Form Preferences as well as in the form designer. Let us know if that makes any difference.

    Thank you and again, my apologies.

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    Answered by ptn0301 on May 03, 2015 at 04:57 PM

    Hi 

    Tried the above and no joy.

    When the page page is loading it adjusts itself to mobile then when the page is fully loaded it then goes wrong.

    Just in case you missed it . . .If I tilt phone to landscape it adjusts fine and also when I return the phone to portrait it is ok also.

    ????

    Thanks

     

     

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    JotForm Support

    Answered by BDAVID on May 03, 2015 at 07:17 PM

    After testing your form, I see the problem occurs  in the embedded form, not it the standalone version:

     

    I see you are using the iFrame embedded method, I would suggest you get a fresh  iFrame code, paste it in a text editor and copy only the iframe parte which will be embedded in your page, example:

    Let us know what happens, we will be glad to assist you.

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    Answered by ptn0301 on May 04, 2015 at 07:03 AM

    Hi

    I have already tried this 4 days ago, as that part of the code as it has caused issues before. Still I have tried and still no good

    Still the same.

    Again I rotate it to landscape and back to portrait it adjusts ok. Again if I click a drop down box it adjusts itself ok.

    Thanks

     

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    Answered by ptn0301 on May 04, 2015 at 07:49 AM

    I have re-embedded the form not using the iframe method but using the <> embed method.

    The form adjusts fine. However when doing a test submission it will not submit as it says there are errors on the page?

    The warning flashes up for a spilt second then disappears. Also the screen jumps slightly up so you cannot see it. (I have added a pic).

    In additon it does not indicated where the errors are? 

    In addition THERE ARE NO ERRORS? ALL FIELDS HAVE A VALUE

     

    Does anything work?

     

    I fail to see why it so hard? Is it too much to ask to have one of my forms that users can actually use on their phone?

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    Answered by raul on May 04, 2015 at 09:09 AM

    We're very sorry for this inconvenience.

    Unfortunately, the errors you're seeing on your site are probably caused by conflicts between our scripts and JQuery. One way to mitigate them is using the iframe embed method (the one you used before) or use JQuery in a no-conflict mode.

    If you're willing to try to use the iframe embed method again, please add the following CSS code to your site's stylesheet and let us know if it makes any difference.

    iframe#JotFormIFrame {
           width: 1px;
           min-width: 100%;
           *width: 100%;
    }