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    properties not updating

    Asked by sushi86 on November 13, 2011 at 09:25 PM


    I'm trying to update a drop down list of properties on a form- the form itself is updating, however the changes are not being populated on the preview form nor the live site. I've double checked the form ID to be sure I wasn't embedding an older version, I've checked in different browsers to be sure this isn't an issue of the form being cached and I've made sure the changes have been saved- all to no avail.

    Is this possibly a cache issue on your end? Do these changes not reflect promptly- or am I doing something wrong?

    Please let me know as soon as possible... This is for a client of mine, so- the email address on file:  goes to them- I can be reached directly at: - I will let the client know to foward any communications from you to me however if you're unable to reply to my direct email.


    Thank you!


    Page URL:

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    JotForm Support

    Answered by idarktech on November 14, 2011 at 01:33 AM

    Hi Matt,

    I just look at your form and seems to be fine now, can you please re-check if it is really working on your end? Also, to avoid further problems, please replace form to www in your form URL so the code should now (below), which gives an instant updates of the form.

    <script type="text/javascript" src="//www.jotform.com/jsform/12882416308"></script>

    Let us know if you have more questions. Thank you and have a great day!

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    Answered by sushi86 on November 14, 2011 at 09:26 AM

    Great! All seems to be fine now!

    Thanks so much for looking into this!