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  • Profile Image

    Operating Responsive Form stops being responsive

    Asked by glandoreghyc on April 30, 2015 at 02:13 PM

    The following Responsive Form has been operating fine  but now it has stopped operating in a responsive mode.

     

    http://form.jotformeu.com/form/42944203808354?

     

    The form operates Ok until you get down to tablet and smart views and then the height of the form does not allow the form to be fully displayed.

     

    The Following CSS is used in this form, the CSS was supplied by JotForm support, i have very limited expierence in understadning this CSS ............Sorry ......

     

    .form-all {

        margin-top : -60px !important;

    }

     

    @media only screen and (max-device-width : 480px){

        #id_19 .form-description {

            right : -10px !important;

            top : 30px !important;

        }

     

    }

     

    @media only screen and (max-device-width : 1024px){

        #id_19 .form-description {

            right : -20px !important;

            top : 10px !important;

        }

     

    }

     

    input[type="text"]:focus, input[type="number"]:focus, textarea:focus {

        font-size : 16px;

    }

     

    @media screen and (-webkit-min-device-pixel-ratio:0){

        select:focus, textarea:focus, input:focus {

            font-size : 16px;

        }

     

    }

     

    @media screen and (max-width:768px){

        form.jotform-form {

            padding : 40px;

        }

     

    }

     

    @media screen and (max-width:640px){

        form.jotform-form {

            padding-bottom : 10px;

        }

     

    }

     

    #stage.form-all, #stage > ul.form-all {

        margin-top : 25px !important;

    }

     

    Thanks

     

    John

     

     

    Page URL:
    http://glandoreyc.com/forms/index

    JotForm textarea style size
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 30, 2015 at 03:55 PM

    To my understanding you mean that you are having problems with a jotform that was responsive which is now unresponsive if that is correct?

    I've checked this on your website, the live form, and also my smartphone and found that it is working nicely on my side when I view and test the responsiveness.

    Could you please tell us more about what exactly isn't being responsive on your end? 

    If possible could you please also include a screenshot of how it looks on your side?

    Also, what type of tablet and smartphone are you testing it on?

     

    Your Website with Form:

     

    Your Mobile Website with Form:

     

  • Profile Image

    Answered by glandoreghyc on April 30, 2015 at 04:28 PM

    Hello,

    I am now totally baffled, i had the issue on the desk top and the tablet and smart phones, (iPhone 5C) and now as you so rightly pointed out all is working 100%.

    I apologies to the forum for wasting their time as this issue seems to be a non issue. ???

    ????? it is not April 1st is it ???

    Thanks

    From Very Embarrassed 

  • Profile Image
    JotForm Support

    Answered by KadeJM on April 30, 2015 at 05:27 PM

    Ah thank you for the details about that. My test was from my iPhone 6. You are quite welcome and I'm glad to hear it's working again for you.

    Perhaps it was a temporary issue and if that's the case we do sincerely apologize and I certainly hope that it continues to work normally from here on out.

    Anyhow though, nope it's definitely not April Fools Day again unless someone secretly moved it without us knowing about it. You weren't wasting any of our time so there is no need for you to feel embarrassed or apologetic about any of it.

    It's better to have us to check it anyhow, it's what we're here for so you did the right thing as far as I'm concerned. :)

     

  • Profile Image

    Answered by glandoreghyc on April 30, 2015 at 05:45 PM

    Thank You