What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    'You're almost out of space !' why?

    Asked by simposioesporte on April 30, 2015 at 03:11 PM
    I am a free user and I am a free user and received this notification ' You're almost out of space ! '
    But I did not understand because he thought he was entitled to 100 submissions and only received 15.
    It is true that will block the bill on Friday?
    and 100 submissions per month , was on Friday to zero and I have over 100 submissions not ?
    almost out of space Submissions style font block
  • Profile Image
    JotForm Support

    Answered by ekrem on April 30, 2015 at 03:28 PM

    Hi,

    You are allowed to do max 10 SSL submission. No matter how many normal submissions you do, as soon as  you exceed 10  SSL submissions, your account submission will be disabled.  (You did 13 SSL submissions)

    For example you can do the following for per month:

    * Max 10 SSL + Max 100 normal submission

    Now, I set your SSL submission to zero. If you need more than 10 SSL submission per month you can look at our paid accounts.

    Regards,

  • Profile Image

    Answered by simposioesporte on April 30, 2015 at 07:40 PM

    I checked the website where I am sharing my form and the URL is not the SSL one, so I would like to know why I recieved SSL submissions and how can I make it stop. Also will my account still be disabled?

    the following is my edit page on the wordpress website I am using:

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    JotForm Support

    Answered by jonathan on April 30, 2015 at 09:43 PM

    Please share to us also the URL of the website where you have used the form.

    We will be able to check for more details what could have caused the anomaly if we know this information.

     

    Thanks.

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    Answered by simposioesporte on May 01, 2015 at 12:37 PM

    My URL is https://simposiopsiesporte.wordpress.com/inscricao/ 

    Could you tell me if now I am recieveing normal submissions or SSL?

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    JotForm Support

    Answered by david on May 01, 2015 at 02:58 PM

    I checked the page your form is embedded to and it does indeed appear to still be using SSL based submissions.  I am making some assumptions here but it looks like you are using the Wordpress embed plugin:

    Since your page is https, this may be causing the form to be embedded as https:

    All the elements in your form are being loaded via https. 

    I would suggest using the regular method described here:

    http://www.jotform.com/help/4-Adding-Forms-to-Wordpress

    Rather than the plugin, using the iFrame embed code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Without the secure form button checked.  This should ensure you are not using SSL based submissions.

    If this does not work, let us know and we will see what else we can do.

  • Profile Image

    Answered by simposioesporte on May 01, 2015 at 04:16 PM

    At first i was simply copying the direct link of my form and pasting it on the page, with the security box unchecked of course. Now I tried the method you sugested and it's even worse, the form will not appear on the page, it's just blank and the code disappears.

    What's going on? all I need are normal submissions, not SSL. While I wait for a solution I decided to put a link on my website to the form, I suppose now that the submissions now are going to be the normal kind, could you confirm that to me?

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    JotForm Support

    Answered by david on May 01, 2015 at 05:28 PM

    The link in your website will indeed use regular submissions.  The URL redirects to:

    http://form.jotformz.com/form/50826342727659

    Which is the non-SSL link to your form. 

    It appears from your screenshot that you are still using the script embed method, rather that the iFrame.  Try using the iFrame embed code instead:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    1. On Setup & Embed, click on Embed form button

    2. Click on iFrame.

    3. Copy the code provided in source code text area.

    4. Paste this code in the HTML editor in your Wordpress page.

    If using the iFame code does not work, let us know and we will see what else we can do.