What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Newsletter App: Apostrophes escaped in plain text emails

    Asked by gregpare on April 30, 2015 at 03:28 PM
    So, I went plain text.  And guess what?  Every time that I use a plain text in the Jotform Newsletter App it doesn't allow an apostrophe and replaces ' with /

    Does that happen to you?

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    JotForm Support

    Answered by Mike on April 30, 2015 at 03:48 PM

    I was able to reproduce the issue with apostrophe symbols while using the Email Newsletters App.

    Received email:

    It seems to be caused by characters escaping caused by our web application. I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will update this thread once we have any updates.

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    JotForm Support

    Answered by liyam on May 16, 2015 at 02:56 AM


    I have now fixed this problem. If you find more issues regarding this app, please do let us know.

    Thanks for your patience and we apologize for this inconvenience.