Facebook page: Form not responsive

  • Amandastaffordphotography
    Asked on April 30, 2015 at 7:51 PM
    Page URL: https://www.facebook.com/AmandaStaffordPhotography?sk=app_684336108254110
  • jonathan
    Replied on April 30, 2015 at 9:53 PM

    The form by default are already mobile device browser compatible.

    But if for some instance the form is not responsive (possibly due to some added component that are not mobile responsive), you can make the adjustment also.

    I suggest you review the user guide on -How-to-make-Forms-Mobile-Responsive

    Please let us know if you need further assistance.

    Thanks.

     

  • Amandastaffordphotography
    Replied on April 30, 2015 at 11:03 PM

    I already changed all of that before I posted this.  I went in and changed everything per the directions to make it mobile responsive.  It does not work within Facebook on mobile.  You click on the link and it just takes you to my homepage again.  It works on PC though.

  • Jan
    Replied on May 1, 2015 at 9:13 AM

    Hello there,

    I checked your Facebook page using my desktop but I've got an error stating: 404 form cannot be found. The desktop version of the Facebook page is not responsive so it means the the iFrame is not as well.

    Facebook page: Form not responsive Image 1 Screenshot 20

    I can see here that the direct form is working and responsive.

    May I ask, how do you access the Facebook page in your mobile? Are you using the Facebook App or are you using the browser?

    Thank you.

  • Amandastaffordphotography
    Replied on May 1, 2015 at 7:48 PM

    It did not work on your desktop?  It worked on mine.  Maybe that is why I haven't gotten any submissions.  I thought it just wasn't working with mobile.  The link doesn't even show up and mobile so I posted it and when I clicked on it on my desktop it sent me straight to the form when I clicked on it in my mobile it just took me straight back to my page again.  I just need to get it set up to where it works and Facebook somehow I can't put it on my website yet because I am really doing it.  The format my website is in right now it will not work.  I am really not good with all of this computer stuff like this so any assistance is going to be very helpful.  I don't know if I did something wrong initially or what but I really need it to work.

  • Aurora JotForm Support
    Replied on May 1, 2015 at 8:23 PM

    @ Amandastaffordphotography

    I went ahead, cloned your form and included the Mobile Responsive Widget, as shown below:

    Facebook page: Form not responsive Image 1 Screenshot 30

    After doing the above, I embeded the form on my Facebook fan page, and worked too.

    Facebook page: Form not responsive Image 2 Screenshot 41

    I strongly suggest you to re-take your form,

    Add the Mobile Responsive Widget as above indicated,

    Remove the defective form from your Facebook fan page, and embede the modified one.

    Please refer to this User Guide in this link: http://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages

    I hope this helps to solve this issue.