What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some customers unable to purchase.

    Asked by atrsports on April 30, 2015 at 08:56 PM

    About 20% of my customers on the JotForm on this page are having trouble submitting.

    I'm not sure why... how do I get this working correctly?

    Most (but not all) that are unable to submit are using a phone.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on April 30, 2015 at 10:44 PM

    Can you please confirm that this is the form https://secure.jotformpro.com/atrsports/Join that have issue?

    You did not state what specifically was the 'trouble'in submitting the form.

    Was there any error visible upon submission? Perhaps there was just a mandatory question the end-user haven't answered so they could not complete the submission yet.

    I just could not make a valid test submission on your form because I do not have the Credit Card account to use for testing



    but if you use a valid CC account, you should be able to submit this form.

    Hope this help. Let us know if issue still remains,