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Some customers unable to purchase.Asked by atrsports on April 30, 2015 at 08:56 PM
About 20% of my customers on the JotForm on this page are having trouble submitting.
I'm not sure why... how do I get this working correctly?
Most (but not all) that are unable to submit are using a phone.
Can you please confirm that this is the form https://secure.jotformpro.com/atrsports/Join that have issue?
You did not state what specifically was the 'trouble'in submitting the form.
Was there any error visible upon submission? Perhaps there was just a mandatory question the end-user haven't answered so they could not complete the submission yet.
I just could not make a valid test submission on your form because I do not have the Credit Card account to use for testing
but if you use a valid CC account, you should be able to submit this form.
Hope this help. Let us know if issue still remains,