Some customers unable to purchase.

  • Profile Image
    atrsports
    Asked on April 30, 2015 at 08:56 PM

    About 20% of my customers on the JotForm on this page are having trouble submitting.

    I'm not sure why... how do I get this working correctly?

    Most (but not all) that are unable to submit are using a phone.

  • Profile Image
    jonathan
    Answered on April 30, 2015 at 10:44 PM

    Can you please confirm that this is the form https://secure.jotformpro.com/atrsports/Join that have issue?

    You did not state what specifically was the 'trouble'in submitting the form.

    Was there any error visible upon submission? Perhaps there was just a mandatory question the end-user haven't answered so they could not complete the submission yet.

    I just could not make a valid test submission on your form because I do not have the Credit Card account to use for testing

     

     

    but if you use a valid CC account, you should be able to submit this form.

    Hope this help. Let us know if issue still remains,

    Thanks.