What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I apparently successfully created my form, and it says it was sent successfully. But it has been almost 24 hours and it hasn't

    Asked by DiAppleby on May 01, 2015 at 09:00 AM

    arrived yet.  What did I do wrong?

    and sent hours
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    JotForm Support Manager

    Answered by Jeanette on May 01, 2015 at 11:53 AM

    I checked our system and I found this:

     

    secr****y@heri********pel.org is IN   the bounce list

    Reason(s) : smtp;550 5.1.1  Too many recipients. IB607

     

    So your email address was in our bounce list, which I just removed. To prevent problems in the future, please follow this guide:

    http://support.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    To find out if your email address is back to the bounce list and remove it by yourself:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list