What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How Do I Cancel My Account?

    Asked by nudeemail on November 14, 2011 at 08:53 AM

    You have made it a living hell to figure out how to cancel my account.  Please help me, Thanks

  • Profile Image
    JotForm Support

    Answered by liyam on November 14, 2011 at 09:21 AM

    We apologize for your inconvenience.  As I have looked into your account I noticed that you have used Paypal to pay for your subscription and that this is already canceled (scheduled for downgrade).

    But for informative purposes, here are the steps on how to cancel subscriptions via Paypal:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    If you have other questions or concerns, please do let us know.

    Thanks.