- nudeemailAsked on November 14, 2011 at 08:53 AM
You have made it a living hell to figure out how to cancel my account. Please help me, Thanks
- JotForm SupportliyamAnswered on November 14, 2011 at 09:21 AM
We apologize for your inconvenience. As I have looked into your account I noticed that you have used Paypal to pay for your subscription and that this is already canceled (scheduled for downgrade).
But for informative purposes, here are the steps on how to cancel subscriptions via Paypal:
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button.
When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.
If you have other questions or concerns, please do let us know.