not receiving notifications

  • Profile Image
    mgpulido
    Asked on May 01, 2015 at 12:34 PM

    Hello,

    I'm having some difficulty receiving the test notifications for my forms and this concerns me that I wont receive the actual email when the form is submitted.

    This is occurring for both of these forms

    http://form.jotform.us/form/51195441612147

    http://form.jotform.us/form/51177091738157

     

     Thanks,

    Marcela pulido

  • Profile Image
    david
    Answered on May 01, 2015 at 02:47 PM

    Hi,

    The test notification will always go to the default address associated with your account.  To test other addresses, you will need to send an actual submission through the form:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    At the top of that guide there is a notice stating so.

    If you send through a submission and the notification still is not sent to the new address, let us know and we will be happy to have another look.  However, your forms notifications do appear to be setup properly.