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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    not receiving notifications

    Asked by mgpulido on May 01, 2015 at 12:34 PM


    I'm having some difficulty receiving the test notifications for my forms and this concerns me that I wont receive the actual email when the form is submitted.

    This is occurring for both of these forms





    Marcela pulido

    Page URL:

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    JotForm Support

    Answered by david on May 01, 2015 at 02:47 PM


    The test notification will always go to the default address associated with your account.  To test other addresses, you will need to send an actual submission through the form:


    At the top of that guide there is a notice stating so.

    If you send through a submission and the notification still is not sent to the new address, let us know and we will be happy to have another look.  However, your forms notifications do appear to be setup properly.