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  • Profile Image

    My background image won't show.

    Asked by bigmachine on May 01, 2015 at 12:44 PM

    Made this form today and in the designer it looks great. However, when I actually try to go to the form's URL or preview it, the background image is not showing...it's only a white background. I've tried a few different things and I still can't get it to show. Any help is appreciated! Screenshot shows what I'm seeing in designer.

    Page URL:
    http://form.jotformpro.com/form/51204841093953

    Screenshot
    background image won't preview different and
  • Profile Image
    JotForm Support

    Answered by Aury on May 01, 2015 at 01:42 PM

    I am sorry to hear you are having this result on your form.

    I cloned the form and when tested I had the same result, I previewed but background image was not there, there was a white background only. Well, I made it work and I strongly suggest you to do the following:

    1 - Open your form on edit mode, click on Designer as shown below:

    2 - The following screen will pop up, then click on Background image, (notice the background image is present), click on the x to remove it.

    3 - When click on the x, the Paste image link or upload from right becomes active, click as indicacated on the figure:

    4 - You may Choose from Gallery or upload your own image. On my end, I made both procedures just for testing purposes, and worked. This is how the form looks online:

    I hope this helps you to solve the issue.

     

  • Profile Image

    Answered by bigmachine on May 01, 2015 at 01:53 PM

    I've tried to re-do it several times like this and it's still not fixing it. Any other ideas? You're more than welcome to go edit that form to see if you can make it work!

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    Answered by Carina on May 01, 2015 at 03:31 PM

    I created a clone of your form and fixed it. It's on your account and it's called  Clone of Maddie & Tae - Meet Dierks.

    You can see it here:

    http://form.jotformpro.com/form/51205639176961? 

    Let us know if we can assist you further.   

  • Profile Image

    Answered by bigmachine on May 01, 2015 at 03:57 PM

    Almost....it's not covering the bottom portion now. I think this is due to the line spacing being so huge, but every time I try to edit it, the form goes white again.

     

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    JotForm Support

    Answered by david on May 01, 2015 at 05:48 PM

    It appears as though a previous theme is overriding your background.  In any case, here is the form saved with the background implemented the way I believe you are looking for:

    http://form.jotformpro.com/form/51206374335955

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    The background should cover the whole space.

    However, opening the form in the designer may cause the background to be overwritten by the theme once again. 

  • Profile Image

    Answered by bigmachine on May 04, 2015 at 11:47 AM

    This still wasn't working when I tried it. The bottom half of the form is showing up as white still.

     

    FYI - we ended up deleting it and starting from scratch. We re-saved the photoshop file thinking maybe it wasn't exported as RGB? Not sure what actually fixed it, but it's fine now!

     

    http://www.jotformpro.com/form/51234536651957

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    JotForm Support

    Answered by david on May 04, 2015 at 12:12 PM

    Glad to hear you were able to get things sorted.  It sounds like there was indeed an old theme that was overriding your changes.  This would explain why starting from scratch you were able to apply the image to your background without issue. 

    If there is anything else we can assist you with just let us know and we will be happy to help.