What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to receive all submissions

    Asked by dhuval on May 01, 2015 at 12:56 PM

    There are a few people who have called to say that they have submitted a form and I haven't received it. I am getting most forms but it is missing some.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on May 01, 2015 at 03:09 PM


    Is it specific to that form only? Also, may I know what you meant by not receiving the submissions? Are you referring to email notifications or the actual submissions in your account? Upon checking that form, it seems that you have not setup completely the notification.

    This may cause email problems like bounce related issues or unable to receive notifications.

    However, I see that the form named "Census Form" only has one submission on it? Is this correct? Or are  you removing them? To view your submissions you can follow this guide: http://www.jotform.com/help/269-How-to-view-Submissions 

    You may also check this guide on how the status of the emails sent by your forms, this includes the submission details: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    We'll wait for your response.