What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How Do I Cancel My Account Part 2

    Asked by nudeemail on November 14, 2011 at 09:10 AM

    I went through the steps that JOTFORM setup.  The cancel button did NOT work so they were still taking money out of my Paypal.  I just called PAYPAL and they took care of everything.  What a relieve. Thanks

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    JotForm Support

    Answered by liyam on November 14, 2011 at 09:30 AM

    We apologize for your inconvenience.

    You can check my response to your other posted question, via this link.

    Thanks.

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    Answered by jayathakrar on November 17, 2011 at 02:27 AM
    I REALLY need to cancel my account - and i do not have a reference number of yours - username jayathakrar. Can somebody tell me how to sort this out quickly?
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    JotForm Support

    Answered by liyam on November 17, 2011 at 03:59 AM

    Hello jayathakrar,

    I checked your account and noticed that it is already scheduled for downgrade.  So I believe that you were able to cancel your subscription.

    Feel free to re-subscribe to us anytime you wish to use our paid services again.

    If you have other questions or concerns, please let us know.

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    Answered by SemperSweet on January 21, 2012 at 11:42 AM

    I have posted a question/forum entry, and commented on the Facebook page asking to cancel my account. Yet I am STILL being charged. I've been charged twice now, this is ridiculous. PLEASE CLOSE MY ACCOUNT!!!!!

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    JotForm Support

    Answered by liyam on January 21, 2012 at 12:17 PM

    We apologize for your inconvenience, SemperSweet.  May we know when did you posted your question here at the forum?

    Currently, I have just checked your account and saw that you are already scheduled for downgrade on the 21st of February. 

    Please let us know if you have other questions or concerns.

    Thanks.