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    Lightbox embed method not displaying properly on Smartphone

    Asked by dustinwbizqw on May 01, 2015 at 01:57 PM


    My pop up form is displaying well on desktop and table, but not on a smartphone. 

    The text is bleeding past the edges of the screen and the option to close X is not visible. 

    Can you let me know what's happening? The preview shows a proper display. 

    Page URL:

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    JotForm Support

    Answered by Welvin on May 01, 2015 at 03:44 PM

    That is because our current lightbox embed method is not responsive on mobile devices. A workaround for this would be to embed the form to your website using our suggest iframe method for Squarespace or use a third party application that offers you a popup in Squarespace such as the following:



    OR, you can implement this one: http://www.ericmmartin.com/projects/simplemodal/.

    Please contact us again if we can help in any way.