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  • Profile Image

    JS embedded forms are no longer showing up on my website on IE9

    Asked by NYSCoordinator on May 01, 2015 at 03:11 PM

    They show up on every other browser out there but this one.

     

    Here are some other pages that don't show up either

    http://www.norwoodsoccer.com/content/Schedule

    http://www.norwoodsoccer.com/content/referee-forms

    http://www.norwoodsoccer.com/content/tavel-referee-availability-form

     

    Just to name a few.

     

    Please help. And I don't think I need to change the script as I've been using the same method for over five years now, since I started using your forms.  I haven't changed anything in the way I place the script on the page.

     

    Thanks,

    Peter

    Page URL:
    http://www.norwoodsoccer.com/content/boys-travel-game-reschedule

    scripts js embed method Internet Explorer 9 IE 9
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    Answered by Ben on May 01, 2015 at 04:39 PM

    It is always good to hear that someone was using JotForm for a great amount of time and I am glad to hear that the js embed (script) code worked for you for so long Peter.

    The issue with it is that you need to change it because of changes done on your own website - not done on the jotform.

    You have probably made some updates which have caused this for you.

    For example, this page: http://www.norwoodsoccer.com/content/center-referee-evaluation-travel-0 if you click in a required field and out of it, you will see that there is no error shown (even in FireFox).

    For me this is the quickest way to find out if the form has been impacted by some other code or not.

    Judging from your comment, the issues are located all over your website and depending on the browser, speed of the loaded resources and their order, will cause different issues to your jotforms. On some required fields might not work, on others it might not have working conditions, etc.

    If you change the code to iframe embed code instead, everything should be working properly for you.

    Do test it out and let us know how it goes.