Why is my form displaying blank after loading?

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    Asked on May 01, 2015 at 05:03 PM

    Whenever I try to preview, or access the 'front end' of the form, it shows up for a half a second, then goes completely blank. Any idea on what the issue might be? 



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    Answered on May 01, 2015 at 07:02 PM

    Thank you for contacting us.

    It seems that system hides the form for some reason, and even if we remove that "display: none;" style, there are layout issues appear.

    There is a chance that the issue is related to the amount of data on your form. When I remove most of the Text information fields from section 'V. Awards Information and Choice' the form works well.

    I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will get back to you as soon as we have any updates on this.

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    Answered on May 04, 2015 at 03:08 PM

    Hi Nicholas,

    Thank you for identifying and remedying the problem so quickly. I definitely pasted the information from elsewhere, which is probably why there was those extra tags. In the future I'll be sure to check the HTML when pasting information in.

    Thanks again for your help!


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    Answered on May 04, 2015 at 03:17 PM

    On behalf of my colleagues, you're most welcome.
    Feel free to contact us again, should you require our assistance.