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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we provide proof payment on upgraded accounts so our account is not disabled???

    Asked by cbrown on November 14, 2011 at 11:09 AM

    We received the below email stating our account has reached it's limit. We have 2 accounts and each have been upgraded. I am not sure which account number is assigned to the below email. We have the emails showing payment received, but apparently one of the accounts did not get upgraded.

    We want to insure our accounts aren't in jeopardy of being disabled. 


    Please contact us at 478-988-7169



    Dear cbrown, 


    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 100 submissions per month. 


    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:



    Thanks for using JotForm, 


    JotForm Team


  • Profile Image

    Answered by allanftd on November 14, 2011 at 01:49 PM

    Hi cbrown,

    It is indicated in the URL provided in your email that the concerned JotForm username is cbrown. 


    Currently it has overlimit status and remains as a Free account. Could you please provide the order reference number of the payment submitted for the cbrown JotForm account so that we can cross check with your JotForm account? If your JotForm username or email address is different from the one you indicated during the payment, then your payment will not be processed properly.

    We'll await your response so that we can further assist you. Thank you for upgrading your JotForm accounts!



  • Profile Image

    Answered by cbrown on November 16, 2011 at 07:47 AM
    I did in the first email. Payment was made under the name of Carolyn Williams (director of Middle Georgia RESA)
    I just posted in forum to get you to upgrade the account. Upgrade was paid on October 11, 2011.
    Hello Jotforms,
    MGRESA has two accounts paid for:
    Order Reference Number: 62394436
    Order Reference Number: 62394596One account was given credit and the other was not.
    Please update as we are receiving emails that the account will be disabled today (see below).
    Thanks for your help.
    Carol Brown
    Carol Brown

  • Profile Image

    Answered by allanftd on November 16, 2011 at 03:37 PM

    Hi Carol,

    We have replied to your email about this same concern a few days ago. Please refer to that email for updates.

    I have checked Order reference # 62394596 for JotForm username mgresa and it already been cancelled and refunded since the upgrade did not reflect on our member database for username mgresa. Please submit your payment once again for username mgresa and let us know if you continue to have problems or not. Our apologies again for any inconvenience.