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    Unable to download the compressed version of the full source code of my form

    Asked by doublefelix921 on May 02, 2015 at 03:54 PM

    I am attempting to download the sourcecode of my only existing jotform with separate .css and .js files. I am able to click "Embed Form" (the blue globe), and then source (the gear).

    The problem: When I click "here" in the message "You can also download a compressed and refined version with separate .css and .js files from here.", I get the following page:

     

     

    I need to download these files within the day - is there any way to do so?

    Thanks!

    Page URL:
    http://www.jotform.com/zip/Enter%20your%20doctor&#039;s%20name%20to%20<br/>win%20raffle%20prizes%20of%20_100%20or%20a%20slick,%20HIPAA%20complian<br/>t%20scanner__(5

    JotForm problem style source uploads
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    JotForm Support

    Answered by Aury on May 02, 2015 at 05:37 PM

    @doublefelix921

    I am sorry to hear it was not possible for you to get the source code of your created form.

    I have gone ahead, cloned your form, and followed the same process and worked:

    From form editor click on Embed Form, the Embed Form Wizard poped up, clicked on the gear:

    The screen below showed ilustrate the result.

     

    Feel free to clone the form: http://form.jotformpro.com/form/51216899028967

    More information How to clone an existing form you may find it here: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL.

    I hope this helps to solve the issue.

     

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    Answered by doublefelix921 on May 02, 2015 at 05:52 PM

    So strange. I tried cloning the form and then downloading it, twice. The first time, I cloned it directly by cloning the existing one in my account. The second time, I cloned from the link you posted above (http://form.jotformpro.com/form/51216899028967). Both times I still got the same error. It leads me to wonder if it's computer- or internet- specific. I will ask my friend to try to download it.

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    Answered by doublefelix921 on May 02, 2015 at 06:42 PM

    Friend was also unable to download it. We found a fix: The name of the form seems to have been to long or too complex. A short name allowed us to download it. Might be good for developers to know (require shorter names or adapt the program etc).

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    Answered by raul on May 02, 2015 at 07:34 PM

    Thank you for letting us know that you were able to download the file now.
    If you need our assistance again, please don't hesitate to contact us.