What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Test Email" is not going to recipient email address

    Asked by piasoy on May 02, 2015 at 09:09 PM



    I used JotForm to create forms for my client's websites.  The test submissions keep going to my own email address.  I thought I followed the instructions to change the default address to my clients' and not mine.  Please advise.  Thank you!




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    JotForm Support

    Answered by BJoanna on May 03, 2015 at 03:02 AM

    If you are trying to test the email alerts using "Test Email" button please note that this will always send the email notification to the email address associated with the one on your JotForm profile.

    If you want to test if your submissions will go to recipient email address that is set inside of Email Notification you need to submit your form.

    Inside of this article you can find how to set Email Notification.


    Hope this will help. Let us know if you need further assistance.