What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    See details below - one account has not been upgraded

    Asked by Carol Brown on November 14, 2011 at 12:16 PM
    Hello Jotforms, MGRESA has two accounts paid for: Order Reference Number: 62394436 Order Reference Number: 62394596One account was given credit and the other was not. Please update as we are receiving emails that the account will be disabled today (see below). Thanks for your help. Carol Brown Dear cbrown, You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 100 submissions per month. Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy: http://www.jotform.com/upgrade?username=cbrown Thanks for using JotForm, JotForm Team http://www.jotform.com
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    Answered by allanftd on November 14, 2011 at 03:34 PM

    Hi Carol,

    We have replied to your email message in a separate response regarding this topic. You have paid for the same account twice, so we have refunded one of the payments. When you submit your payment again, please ensure that it is for the other JotForm account of yours (cbrown).

    Let us know if you have any other questions or concerns. Thank you for using JotForm!