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    Cannot see my form in my iPad or iPhone

    Asked by weirbones on May 03, 2015 at 01:04 PM

    Form is working great on my Muse Desktop. However, I cannot get the form to appear on either my iPad or my iPhone.

    Any help would be appreciated.



    This is a re-post of a comment on Adding a form to Adobe Muse

    ipad OR
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    Answered by raul on May 03, 2015 at 01:14 PM

    Can you please share the URL where your form is embedded? I've tried to find it here: http://www.treyweirmedia.com/ but unfortunately I was unable to do so.

    If you're using a different template to render your site on mobile devices you would need to also use the embed code on the mobile template.

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    Answered by weirbones on May 03, 2015 at 01:18 PM

    Thanks for the quick response.

    http://www.sticksgolfapp.com/sample.html

     

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    Answered by raul on May 03, 2015 at 01:34 PM

    I can see what you mean now, the form is not shown on an iPhone, even though it worked fine when I checked it on an Android phone.

    iPhone

    Android

    Please try to add to enable the mobile responsiveness in your form by following the steps provided here: https://www.jotform.com/help/311-How-to-make-forms-Mobile-Responsive or as an alternative you can use the mobile responsive widget.

    Let us know if this helps.

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    Answered by weirbones on May 03, 2015 at 01:45 PM

    I tried the first option, and it did not work.

    As for the widget, do I just drag it to the top of the form?

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    Answered by raul on May 03, 2015 at 01:52 PM

    Yes, you can place it at the top of your form.
    Let us know when you've done this so we can have another look.

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    Answered by weirbones on May 03, 2015 at 02:00 PM

    Widget it in place.  Doesn't appear to be working.

     

    BTW, thanks for the help.

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    Answered by raul on May 03, 2015 at 02:13 PM

    After further inspection, I noticed that your site is not responsive and this is affecting the behavior of the form.

    Please check the following guide: http://www.muse-themes.com/blogs/news/13102045-responsive-design-in-adobe-muse-hack to make your site responsive. This should force the form's width to be reduced when it's viewed on mobile devices the same way it does when you check it directly from its standalone version.

    I hope this helps.
    Let us know if you need further assistance.

     

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    Answered by weirbones on May 03, 2015 at 02:18 PM

    Great.  Thanks for all the help.  I really appreciate it.