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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    RE: Exporting to PDF

    Asked by Tiffany Macgowan  on May 03, 2015 at 10:39 PM



    Ive been using ADobe Forms Central since it was first released and its quite difficult to find a replacement. 


    I have been having a trial of JotForm however each time i attempt to export my form into PDF format it will not open on my computer however i have had no prior issues opening any exported PDFS from forms central or PDFS in general. 


    Can you please advise if i am in fact able to export into PDF format and how to do so without issues. 


    I run an Apple Mac system 



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    JotForm Support

    Answered by ashwin_d on May 04, 2015 at 05:48 AM

    Hello Tiffany,

    I'm sorry for the trouble caused to you.

    Can you please let me know the size of the PDF file which you get after converting?

    I did try to create the PDF version of your form and I am unable to replicate the issue you are having. I did export correctly and I was able to open the PDF version of form. Please check the screenshot below:


    To test this issue in Apple environment, I cloned your form in my test account and created PDF form using browserstack with apple virtual system. It seems to work as expected. Please check the screenshot below:


    I would suggest you to please try to export your form again to PDF and see if this works fine. 

    Do get back to us if the issue persists.

    Thank you!