RE: Exporting to PDF

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    Tiffany Macgowan 
    Asked on May 03, 2015 at 10:39 PM

    Hello, 

     

    Ive been using ADobe Forms Central since it was first released and its quite difficult to find a replacement. 

     

    I have been having a trial of JotForm however each time i attempt to export my form into PDF format it will not open on my computer however i have had no prior issues opening any exported PDFS from forms central or PDFS in general. 

     

    Can you please advise if i am in fact able to export into PDF format and how to do so without issues. 

     

    I run an Apple Mac system 

     

    Thanks

  • Profile Image
    ashwin_d
    Answered on May 04, 2015 at 05:48 AM

    Hello Tiffany,

    I'm sorry for the trouble caused to you.

    Can you please let me know the size of the PDF file which you get after converting?

    I did try to create the PDF version of your form and I am unable to replicate the issue you are having. I did export correctly and I was able to open the PDF version of form. Please check the screenshot below:

     

    To test this issue in Apple environment, I cloned your form in my test account and created PDF form using browserstack with apple virtual system. It seems to work as expected. Please check the screenshot below:

     

    I would suggest you to please try to export your form again to PDF and see if this works fine. 

    Do get back to us if the issue persists.

    Thank you!