Unable to remember the login details and no email is received when resetting password

  • Profile Image
    Charlotte/M.G. Petersens Familiehave 
    Asked on May 04, 2015 at 06:34 AM

    We are trying to upgrade, but can not remember password. When I try to send for new password nothing happens.

  • Profile Image
    Answered on May 04, 2015 at 09:33 AM

    I would always suggest using your username to connect.

    This is the username of your account: petersensfamiliehave.

    I do not see in our logs that password reset email was sent, so I presume that you have tried this after creating a guest account (which caused the reset to not work) - but will in future, if you use your username instead of the email.