Some submissions are made without the files being uploaded even if the upload field is required

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    campusdisplay
    Asked on May 04, 2015 at 11:04 AM

    Also another similar issue with submissions being made without the file uploads. The file upload is required in order to complete the submission, but we have several that were submitted without the uploaded file that cannot be found in the submissions area.

    The form is here: http://form.jotformpro.com/form/43153513262951

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    Ben
    Answered on May 04, 2015 at 11:07 AM

    Since you say that someone was able to submit the form, without a required field being submitted, I presume that your form is embedded on your website which means that it is most likely embedded using js embed script that is susceptible to conflicts.

    I would like to ask you to give us a link to the page where the form is embedded on so that we can properly check this for you and let you know if you should make any changes or if something else is causing these issues.

  • Profile Image
    campusdisplay
    Answered on May 08, 2015 at 10:28 AM

    Ben,

    Yes the form is embedded using iFrame and as far as I know there is no js involvement in the embed. I am unable to give you a link to the page at the moment as it is user/pass authenticated. The admin for the site is out until the 11th, only then can I get credentials for you to access. I will get that and hopefully we can see if there is an issue in that area.

    Thank you,

    Neal