What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Clients cannot open the landing page on a mobile device using Facebook app?

    Asked by Postmarketing on May 04, 2015 at 12:29 PM

    i've been recieving email from clients claming they cannot open the form on a mobile device, they claim that facebook asks them for their login information and then the link never loads

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on May 04, 2015 at 01:31 PM

    Are you referring to the mobile app of Facebook? Unfortunately, I believe the page tab is not supported in the Facebook mobile app that is why it is not being loaded.

    But there's a workaround that you can use, you can try using the static HTML and add the embed form code there. Here's a guide that you can follow: http://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App-.

    Do let us know if I misunderstood your concern.