What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users are getting errors on my form

    Asked by ti2edu on May 04, 2015 at 12:59 PM


    I am receiving consistent complaints that people are unable to register using Jotform for my summer programs. This is a peak sign up time for us. I also know that you are absorbing many Adobe forms central customers.


    I cannot afford to lose clients, because they think that courses are filled, the system keeps crashing, certain first and last names get rejected and are unable to be input by the client. People are experiencing a lot of errors, glitches and problems. And, I am not hearing from everyone.

    Please tell me what I can do to ensure reliable, consistent and predictable quality service. Do you have tiered service?  Just want to work with you to get this right. Many thanks in advance for your consideration.


    Kind regards,

    Jennifer Montana

    617 340-9907



    Page URL:

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    JotForm Support

    Answered by BJoanna on May 04, 2015 at 01:55 PM

    Sorry for inconvenience that you have. Our service is reliable and consistent. I have tested your forms




    and during filling forms I did not get any errors. There were no glitches and problems. I successfully submitted both forms. 

    In case that your are observing some errors or problems with forms, can your please provide us details about errors your are getting and we will be happy to assist you in resolving those errors. 

    Looking forward to your reply.