What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just signed up for a two-year subscription a couple of days ago (paid by the way), and you canceled it already?

    Asked by Dolores Peterson  on May 04, 2015 at 02:10 PM

     

    Hi Dolores,

     

     

     

    Your subscription has been canceled. It ends on May 4, 2015 and you won't be charged anymore.

     

     

     

    For more information, please see your subscription details:

     

     

     

    https://sites.fastspring.com/interlogy/order/s/INT150430-3597-73963S

     

     

     

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    JotForm Support

     

    jotform@interlogy.com

     

    and JotForm style size font
  • Profile Image
    JotForm Support

    Answered by david on May 04, 2015 at 02:50 PM

    Hi,

    My sincerest apologies.  I believe a colleague of your posted requesting a cancellation under the username RACC.  When I searched for the most recent invoice, the one for your two year subscription came up rather than the one for "alettenmaier@racc.org".  I mistakenly cancelled and refunded yours.  The refund should be processed shortly, at which time you can upgrade again.

    Very sorry for any confusion this may have caused.  If you have any further questions regarding the refund or cancellation, let us know and we will be happy to clarify whatever you would like.