I just signed up for a two-year subscription a couple of days ago (paid by the way), and you canceled it already?

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    Dolores Peterson 
    Asked on May 04, 2015 at 02:10 PM

     

    Hi Dolores,

     

     

     

    Your subscription has been canceled. It ends on May 4, 2015 and you won't be charged anymore.

     

     

     

    For more information, please see your subscription details:

     

     

     

    https://sites.fastspring.com/interlogy/order/s/INT150430-3597-73963S

     

     

     

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    JotForm Support

     

    jotform@interlogy.com

     

  • Profile Image
    david
    Answered on May 04, 2015 at 02:50 PM

    Hi,

    My sincerest apologies.  I believe a colleague of your posted requesting a cancellation under the username RACC.  When I searched for the most recent invoice, the one for your two year subscription came up rather than the one for "alettenmaier@racc.org".  I mistakenly cancelled and refunded yours.  The refund should be processed shortly, at which time you can upgrade again.

    Very sorry for any confusion this may have caused.  If you have any further questions regarding the refund or cancellation, let us know and we will be happy to clarify whatever you would like.