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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    None of my old submission data is available/displayed in form's submission page.

    Asked by mycostaricaproperty on May 04, 2015 at 06:49 PM

    I recently changed the email user id and password for my account. When I am trying to see the submission history (time range all time) it is showing only the data I have since I changed the account information. How do I get all those my leads, I am sure those are stored some where in the server I dont know how to the get them. I tried to read and get help from this forum but nothing helped. Hopefully you guys can help me out. Thanks in advaance!

    Page URL:
    http://www.mycostaricaproperty.com/

    submission history full thanks my account all
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    Answered by 825orion on May 04, 2015 at 07:52 PM

    Hey mycostariaproperty:

     

    You should be able to go into the "My Forms" section, and from there select the checkbox next to the form you would like, and select "Submissions".  This should lead you to all of your submissions.  I hope this was helpful.

     

    -825orion

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    Answered by mycostaricaproperty on May 04, 2015 at 08:04 PM

    No that helped. I am not even seeing full activity logs. All I am seeing since I changed my account settings. I really need help. I am worried I dont want to loose my previous leads.

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    Answered by 825orion on May 04, 2015 at 08:06 PM

    Hey mycostaricaproperty:

     

    I may be able to help you better if you sent a screenshot of your problem.

     

    -825orion

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    JotForm Support Manager

    Answered by Jeanette on May 04, 2015 at 08:55 PM

    You should be able to select any form, then click on "Submissions" button to view the form submissions page, this works regardless the email address on profile

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    Answered by mycostaricaproperty on May 04, 2015 at 09:50 PM

    Guys, I appreciate you are trying to help. But the problem is something else. All I am seeing is the activity logs or (submissions) after I change my account settings with my new email user id and password. I simply dont see any leads (from my previous email settings). And I know how to view form submission, change date setting, export options all those things. So please try to help me with something else. Thanks all!

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    JotForm Support Manager

    Answered by Jeanette on May 04, 2015 at 10:09 PM

    We need to know exactly where the problem is, please provide us an screen shot following these steps:

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button

     

     

     

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    Answered by mycostaricaproperty on May 05, 2015 at 12:53 AM

    Check the video.

    I just made a video describing the problem. I hope its clear now. If you need any more info like the previous email/pass and new email and password. (only for the support team) I can provide that. I really need all those leads. Thank you 

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    JotForm Support

    Answered by ashwin_d on May 05, 2015 at 06:42 AM

    Hello mycostaricaproperty,

    Thank you for sharing the screencast video with us. We are now able to understand the issue you are having. 

    Your seems to be missing submissions from all your old forms. You say that you had several submissions in your forms but none of them is displaying any submissions. Is that correct?

    I did check your account and found that you only have 8 submissions. I am not sure what has caused this issue. Just wanted to ask you that you have not manually deleted your form's submissions correct?

    Let me report it to our back end team and they will look into this issue. We will get back to you as soon as we have any update form them.

    I'm sorry for the trouble caused to you.

    Thank you!

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    Answered by mycostaricaproperty on May 05, 2015 at 09:01 PM

    Thank You Jotform Support,

    Yeah I am missing all the submissions. I did not manually deleted anything. If you go to my activity logs its only showing for last week (that's weird). The test form I am using only showing me few submissions that I received since I change the user id email/pass.

    SO you basically have to go to back end and get back all previous submissions (howard@mycostaricaproperty.com was the previous user id and pass-code howard123).

    Please this is important. As you can see on www.mycostaricaproperty.com I am using jotform contact form to capture leads. And I got hundred and hundreds of lead by that opt-in form. I need those leads. Thanks

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    JotForm Support

    Answered by ashwin_d on May 05, 2015 at 11:46 PM

    Hello mycostaricaproperty,

    We have already reported this issue to our back end team. As per the ticket status, it is being looked into with highest priority. 

    We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by mycostaricaproperty on May 09, 2015 at 06:11 AM

    Good morning,

    I am still waiting for your reply. Thank you Jotform Support.

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    JotForm Support

    Answered by Jan on May 09, 2015 at 12:38 PM

    Sorry for the inconvenience. Just like what my colleague Ashwin said, this ticket was already escalated to our developers. We'll notify you once an update is available. Thank you for your patience.

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    Answered by mycostaricaproperty on May 17, 2015 at 04:36 PM

    hey Jotform Support,

    I am waiting for any update on the solution. This is very important for my business. Please let me know.

     

    Thanks

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    Answered by raul on May 17, 2015 at 05:33 PM

    We're sorry for the delay on providing a response for this issue.
    Unfortunately, we don't have an update yet about this matter.

    Let me leave a note to the assigned developer and we'll let you know here as soon as we have any news.

    Your patience is greatly appreciated.

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    Answered by hopeforhorses on July 01, 2015 at 10:21 PM

    I have had the exact same issue.  I changed the email and all of my submissions before Mar 2015 are gone.  I too have not deleted them, but I need them.
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    JotForm Support

    Answered by ashwin_d on July 02, 2015 at 12:55 AM

    Hello,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/601415 

    Thank you!