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  • Profile Image

    Unable to receive email notifiers

    Asked by xentive on May 05, 2015 at 05:36 AM

    Dear,

     

    I don't understant why, but when I click on submit on my form, the mail is not send. It works correctly before, I don't understand why it doesn't work now. I have put a condition, and the mail has to be send if the E-mail field is fill but it doesn't work.

    Can you check ?

     

    Thank you and best regards

    Isabelle

    Page URL:
    http://form.jotformeu.com/form/42393142462350

    receive email notifiers email notifications email alerts
  • Profile Image
    JotForm Support

    Answered by Jan on May 05, 2015 at 09:53 AM

    You are referring to the email notifications right? I cloned your form and did a test submission, it is successful, I was able to receive the email notifications. I can also see that you disabled most of your conditions.

    Your email is not on the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.

    [2015-05-05 05:31:28] Submission #306627487001374629 Form #42963474066967 SENT to ser****mana******@xe****e.ch from mandrill:ser****mana*****_servicedesk@x*****e.ch via SMTP 
    [2015-05-04 04:02:03] Submission #306535723177403641 Form #42963474066967 SENT to ser****mana******@xe****e.ch from mandrill:ser****mana*****_servicedesk@x*****e.ch via SMTP 
    [2015-05-01 05:33:45] Submission #306282024711632350 Form #42963474066967 SENT to ser****mana******@xe****e.ch from mandrill:ser****mana*****_servicedesk@x*****e.ch via SMTP  

    I would advised you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses. In addition to that, I will clear your form cache so that your forms will be refreshed from our servers.

    Hope this helps. Thank you.

  • Profile Image

    Answered by xentive on May 07, 2015 at 03:26 AM

    Thank you very much, it works now ! I have put the name in the field "From email" instead of mail, and it didn't work !

    Best regards

    Isabelle