One form shows 33 submission but I only have 32

  • aquawiz2000
    Asked on May 5, 2015 at 5:57 AM

    I have scrolled through Inbox many times but keep getting a one unread.  I have also downloaded the submission in excel and only have 32 submissions while it shows that there are 33.

  • Carina
    Replied on May 5, 2015 at 9:32 AM

    Indeed there is a difference between the submissions' number on the My forms area and on the submissions area:

    One form shows 33 submission but I only have 32 Image 1 Screenshot 30

    One form shows 33 submission but I only have 32 Image 2 Screenshot 41

    This was due to a script error, which is now fixed. The correct number is 33 (instead of 34, as you have received another submission since the opening of this thread).

    Let us know if we can assist you further.   

     

  • aquawiz2000
    Replied on May 5, 2015 at 9:40 AM

    It has been fixed.  Thank you for the fast response.

  • Chriistian Jotform Support
    Replied on May 5, 2015 at 9:47 AM

    Hi aquawiz2000,

     

    Thank you for contacting us! We are glad that your problem is now solved. Please feel free to contactu us again if you need further information.