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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One form shows 33 submission but I only have 32

    Asked by aquawiz2000 on May 05, 2015 at 05:57 AM

    I have scrolled through Inbox many times but keep getting a one unread.  I have also downloaded the submission in excel and only have 32 submissions while it shows that there are 33.

    Page URL:
    http://www.jotform.com/?formID=50611222786956

    My Forms shows Submissions excel unread inbox
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    Answered by Carina on May 05, 2015 at 09:32 AM

    Indeed there is a difference between the submissions' number on the My forms area and on the submissions area:

    This was due to a script error, which is now fixed. The correct number is 33 (instead of 34, as you have received another submission since the opening of this thread).

    Let us know if we can assist you further.   

     

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    Answered by aquawiz2000 on May 05, 2015 at 09:40 AM

    It has been fixed.  Thank you for the fast response.

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    JotForm Support

    Answered by Chriistian on May 05, 2015 at 09:47 AM

    Hi aquawiz2000,

     

    Thank you for contacting us! We are glad that your problem is now solved. Please feel free to contactu us again if you need further information.