What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploading PDF files in Mobile view on an iPhone

    Asked by intchina on May 05, 2015 at 09:33 AM

    Dear JotForm Support Team:

    Currently I have an Upload button embedded in my JotForm form that allows only for the PDF files to be uploaded.

    However, there is an issue when I try to test the form on an iOS device: the "Upload" button directs me to the Photo folder and does not give any other options.

    I have looked into the Filepicker as suggested in a few other posts, but I am not looking for an expense of a paid plan at this point that WAY overshadows the cost of a JotForm paid subscription, so, are there any other options?

    Thank you in advance.

    Mobile mobile view PDF files in
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    JotForm Support

    Answered by Charlie on May 05, 2015 at 11:04 AM

    I believe this is how the Safari browser is design in iPhone, it does not have a file browser system like a computer when uploading files using the file upload field. It will always open the photo/video folder for this.

    What we suggest to our users is to use the Ink File Picker for mobile devices, especially on iOS files. It has a Free plan on it but has some limits.

    Thank you for your understanding.