What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot access anymore form from my guest account

    Asked by Oscar  on May 05, 2015 at 01:01 PM

    Hello,

    I have created a guest form on jotForm, I would like to access it to correct some issue in it.

    But it appears that I cannot do it anymore. If you could help me, that would be great!

    I have the form I would like to modify: http://www.jotformeu.com/guest_50421874279056/rac

    Thanks a lot for your help,

    Best regards,

    Oscar

    Page URL:
    http://www.jotformeu.com/guest_50421874279056/rac

    cannot access cannot JotForm www thanks jotformeu
  • Profile Image
    JotForm Support

    Answered by Charlie on May 05, 2015 at 01:55 PM

    Hi,

    I believe there are limitations on guest accounts, what I could suggest is that you register/sign up an account to us using the same email address that you used in that form, after you register an account, the form should be moved in your registered account where you can edit it anytime.

     

    After signing up an account, make sure that you are logged in to see your forms. If the form is not moved from there, you can reply to this thread and we'll move/transfer it instead.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by rbisidro_28 on August 16, 2015 at 02:46 AM

    Hi I've created my form from guest. And now that I've checked it again, it was gone. I don't know if it's about deleted cookies or what. Now, I want it to transfer in my account to avoid losing it again next time. This is the URL of my form, http://www.facebook.com/yourstrulyphilippines?sk=app_684336108254110. Hoping for your quick reply. Thanks! :)

  • Profile Image

    Answered by Shadae on August 16, 2015 at 02:14 PM

    Hi rbisidro_28,

    I have moved the form from your guest account to your account associated with the usename: rbisdro_28.

    Please note that since your form has been moved, you would have to create a new custom URL, and the current custom URL will no longer work.

    Please inform us if you need further assistance.