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    Email notifications not being sent

    Asked by jrbamber on May 05, 2015 at 01:10 PM

    Hello!

    For some reason, there have been a few recent email notifications on successful form completions that have not been received. The form and email address have not been changed, and the email address is working.

    Do you have any ideas?

     

    Thanks!

    Page URL:
    http://www.encountertraining.com/registration/

    email notifications email
  • Profile Image

    Answered by Ben on May 05, 2015 at 02:18 PM

    If I understood you correctly you have the issue of several emails being delivered where submissions are not being shown in your Submissions Folder?

    Or is the error as the subject above suggests - that you no longer receive any email notifications?

    Once we understand the issue correctly we would be able to properly assist you and help you resolve this issue.

  • Profile Image

    Answered by jrbamber on May 07, 2015 at 11:14 AM

    No, the issue is that we can see the submissions in Jotform but the email notifications are not sent. I have checked to see that the email address is working and have also checked Spam folders for the notifications.

    Any ideas?

  • Profile Image

    Answered by Ben on May 07, 2015 at 12:00 PM

    Could you flag the submissions that have not been received to your email and we would check your Submissions and check the emails associated with them.

    That way we would be able to see more and provide you with a bit more info.