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    Changes are not saved when I make modifications using the form designer

    Asked by leipprandt1 on May 05, 2015 at 03:17 PM

    After I make my CSS changes in Designer, I click SAVE and wait a few seconds. But when I click the X to go back to Builder, I get a message that reads: "The page at www.jotform.com says: Discard Changes? OK / Cancel"

    When I click OK, the changes have not been made! How do I make them stick? My changes are also not made when I click "Preview Form". I want to edit the width of my labels so that they are all on one line.  

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    JotForm Designer

    Answered by ecem on May 05, 2015 at 05:23 PM


    When you are saving your changes please wait until the green check appear on saving button. I think you may click early to Back to Builder which cause Discard changes alert. Also you canceled last changes on your form by saying okay to Discard changes.

    I hope it helps. Please let us know.


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    Answered by Sammy on May 05, 2015 at 05:25 PM

    Could you try clearing the cache on your browser, also as mentioned in answer above click save and wait until you see the green tick box.


    Depending on your internet speed it might take between 2-5 seconds for the changes to be applied and saved

    In case of further inquiries feel free to contact us

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    Answered by leipprandt1 on May 07, 2015 at 01:21 PM

    That is not the issue, because I always wait until I see the Green Checkbox-- I should have clarified that. Any more ideas? 

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    Answered by raul on May 07, 2015 at 02:08 PM

    After cloning your form I was not able to reproduce the issue on my side, but I did notice that you have a lot of custom CSS code added to the form that might be causing this glitch. So, what I did was to delete all the empty classes that were added and this helped to reduce the number of lines.

    Please try to do this on your side to see if it helps, or you can clone this form: http://form.jotformpro.com/form/51265717744965 which is the one I used for testing.

    Let us know if this helps.