What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Suspended account

    Asked by ltorti on May 05, 2015 at 03:26 PM

    The line that says "Sign using a mouse, or if using a device with a touch screen, use your finger or a stylus" is crossed out and not working.

    Page URL:

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    JotForm Support

    Answered by Mike on May 05, 2015 at 05:21 PM

    Thank you for contacting us.

    I am sorry to inform you, but your account is currently suspended. We do not allow collecting credit card information. It means that you will need to remove credit card fields from your 'Credit Card Authorization' form.

    Note, that you can accept online payments with JotForm using one of available payment integrations.

    Please confirm if you agree to delete mentioned credit card fields, so we will be able to re-activate your account.