What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Applicant getting kicked off the form?

    Asked by mynextpet on May 05, 2015 at 08:29 PM

    Are there any current problems going on with JotForm?

     

    The people claim they start filling out our application and enter a few things then it "kicks" them off.  They go back and it brings it back to where they left off and then does it again.  The person that stated this happened to them today just sent in a completed app tonight.  This is the same thing last weeks applicant claims happened to them, we received their app 5 times and pieced it together.  

    Page URL:
    http://mynextpet.com/dog-application

    Getting JotForm style size app
  • Profile Image
    JotForm Support

    Answered by Charlie on May 05, 2015 at 11:31 PM

    Unfortunately, I'm unable to replicate the problem. Also, I'm not sure what they meant by "kicks them off"? Are they navigated to another link? Or After they click submit? It is quite odd that they will be kicked off, this might be more related to where the form is embedded or it is also might be something related to the user's end.

    I've checked your website, and there are some errors on it, you can check your browser console. It looks like a source related to your themes.

     

    What I could recommend is that you use the iFrame embed code instead, it prevents any external codes that might be conflicting between your website and the form. If the user is still being "kicked off", it is possible that there's a plugin/extension in your website that does this to specific users, OR it might also be more related to the user's end as I mentioned earlier.

    But please do try to use the iFrame embed code instead and see if it resolves the problem.

    Thank you.