why is e-signature only allowing a signature in the top left hand corner?

  • Profile Image
    Emma_cherry
    Asked on May 05, 2015 at 10:17 PM

    I've only just started using JotForm recently and need it to send registration forms to people. I have used the E-Signature widget and it has worked fine up until today! It will only allow a signature in a small portion of the box, in the top left hand corner. 

    I desperately need this fixed as i have a lot of people about to register and they need to be able to sign properly!

    Please help?!

  • Profile Image
    amyjones33
    Answered on May 05, 2015 at 11:34 PM

    I am having the same trouble and opened another ticket. I hope it is fixed soon.

  • Profile Image
    Chriistian
    Answered on May 06, 2015 at 12:18 AM

    Hi,

     

    Thank you for contacting us.

     

    The width and height of the signature pad can be fixed by using the following CSS snippet.

    .jSignature {

    width: 400px !important;

    height: 200px !important;

    }

     

    To inject a CSS in your form, please follow this guide.

     

    Another option that I can suggest is to use our Smooth Signature which also allows users to affix signatures.

     

     

    Please feel free to contact us if you need more information. Thanks.