What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel subscription.

    Asked by wtkrclub on May 06, 2015 at 12:00 AM

    I had downgraded my package from Premium to Free and submitted the subscription cancellation before 1st May 2015 and my credit card was still billed for the month of May.

    I would like to downgrade or terminate the Premium package with immediate effect as the registration for our event is now closed.

    Regards,

    Steven

     

     

    credit card premium package billed
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 06, 2015 at 08:28 AM

    Hello Steven,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-2TX983047N607854Y

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 06, 2015 at 08:57 AM

    Hello Steven,

    I have also sent a request to our billing team to process the refund for latest subscription payment.

    Thank you!

  • Profile Image

    Answered by wtkrclub on May 07, 2015 at 12:33 AM

    I've cancelled the subscription on my PayPal account.

    Thanks for refunding the May payment.

    Cheers,

    Steven

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 07, 2015 at 01:45 AM

    Hello Steven,

    I did check your account and found that you have successfully cancelled your premium monthly subscription. Please allow 2-5 days for the refund to appear in your account.

    Thank you!