What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms submissions not forwarding.

    Asked by funovation on May 06, 2015 at 10:37 AM

    Hello -

    Completed forms are supposed to forward to info@funovation.com but they aren't doing that.

    How can I fix this issue?


    Thanks,
    Katie Fuller

    katie.fuller@funovation.com

    303-996-0294 x705

    mailto Submissions
  • Profile Image

    Answered by Brin Brody  on May 06, 2015 at 10:51 AM

    Hey Katie:

     

    What your problem might be is that you haven't properly set up the form completion email system. To do this you can simply go into the form and click the Emails icon, and from there add a new notifier. Just set it up to send to the email you would like. If you would like any more information please contact me. brinbrody@me.com

     

    -Brin Brody

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 06, 2015 at 11:34 AM

    Your email address was in our bounce list, I have removed it from there. Please try again, and for you to know, you can also check if your email address used for submission notifications is in bounce list: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com