What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-signature widget: Adding a sub-label will loses its functionality and will have an alignment problem

    Asked by utcompliance on May 06, 2015 at 11:08 AM

    On multiple forms, the sub-label on the signature box is marked through and the option to sign is not available.

    Page URL:
    http://form.jotformpro.com/form/40498634536968

    Screenshot
    label sub sublabel sub-label e-signature e-signature widget
  • Profile Image
    JotForm Support

    Answered by Jan on May 06, 2015 at 12:18 PM

    I was able to replicate your issue. Let me do some further testing and get back to you once I've found a solution. Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Jan on May 06, 2015 at 01:24 PM

    There is a bug on the E-signature widget wherein if you add a Sub-Label, the widget will not work properly. I forwarded this issue to our developers so that they can take a look at it. We'll notify you via this thread once an update is available.

    However, you can still use the widget without the sub-label. You can just add a text above or below it. 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 06, 2015 at 02:42 PM

    An alternative while this problem is being fixed, would be to use the Smooth Signature widget, it works the same and apparently it's not broken when using Sub-labels or page breakers.

  • Profile Image
    JotForm Support

    Answered by TitusN on May 07, 2015 at 04:16 AM

    Please accept our sincere apologies. 

    The e-signature widget alignment has been fixed, and it should work normally with the sub-label. 

    We ran tests on a copy of your form  - looks good.

    If you have further difficulty - please let us know.